Refund Policy

Our Policy

At Everbrace, we stand behind the quality of our products. We offer refunds for damaged, defective, or incorrect items.

Change of Mind

We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before ordering.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or does not match your order, we will provide a full refund.

Customers are responsible for return shipping unless the item is faulty.

 

To Request a Refund:

Contact us at jmakrypodis@icloud.com within 10 days of receiving your order with:

• Your order number
• Clear photos showing the damage or defect
• Description of the issue

We will review your claim and respond within 1-3 business days.

Refund Process

Once your claim is approved:

• Refunds are processed within 5-10 business days
• Refunds are issued to your original payment method
• No need to return the item - we'll process your refund based on the photo evidence provided

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For refund inquiries: jmakrypodis@icloud.com Response time: 1-3 business days